Dedicated Team for Expedient Client Service

Summer entertaining should be effortless, and with the right team behind your technology, it can be. Before you host your first outdoor event of the season, the dedicated service team at Barrett's Technology Solutions is ready to make sure your entertainment area is working at its best. As Ian Casper, one of our service technicians, puts it: "In these types of systems, it's not a 'set it and forget it' type of thing. It's like if someone went out and bought a Porsche and then didn't change the oil. It's important to have service on the systems we custom design and install so they run to their full potential." Our specialists understand the unique challenges of outdoor entertainment. It's this hands-on experience that ensures every component of your system performs correctly when you need it most. Learn more about our expert service team below!

Meet the Service Team

What sets Barrett's Technology Solutions apart isn't our technology solutions—it's our people. Brian Madsen manages the service team and ensures rapid response to client needs. "We generally can get to you, if not today, then the next day," he explains. "What's an emergency to some people may not seem like an emergency to others. But we take care of it within a day." This timely approach includes sophisticated network monitoring that allows the team to detect and address issues before they impact your entertainment plans.

Led by Ken Krienitz, our Senior Service Technician with over 30 years of experience, our specialists understand the unique challenges of outdoor entertainment. He’s helped build a team that shares his dedication to exceptional service. The team has grown strategically, with each member bringing unique strengths. Ian, who trained directly under Ken, came with strong technical skills but gained invaluable experience during his first months. "Since I started, I learned a lot from Ken," Ian shares. "Ken has years of experience, and I have great support from the whole team. And I couldn't ask for a better supervisor than Brian."

"What really sets us apart is how quickly we get back to people," Ian adds. "They have someone to fall back on versus having to call their son in California to see how to get Netflix going. The service team is very proactive as opposed to reactive."

System Audits and Upgrades

Spring is the ideal time for a comprehensive system check of your outdoor entertainment space. Our team examines every component, from speakers to cabling to network access points for outdoor connectivity. "The outdoor stuff is a little trickier because you have to get down and dirty," Ken explains. "Outdoor speakers, outdoor TVs—they're all subject to the elements."  

During these inspections, we often identify opportunities to enhance your outdoor entertainment experience. Perhaps it's time to add color-capable lighting that can transition from elegant everyday illumination to festive holiday themes. Or maybe your audio coverage could benefit from additional speakers to ensure perfect sound distribution at comfortable volumes.

"Ken's been doing this for a long time," Brian notes, "so it's easy for our service team to make recommendations—updates in line with the newest features, placement for new speakers, and that sort of thing." From outdoor TV installations to automated pergola screens, our team can help you envision and implement the perfect upgrades for your space.

Schedule Your Audit and Service

Don't wait until a couple of days before your first summer gathering to discover your outdoor systems need attention. Let our experienced team ensure your outdoor entertainment space is ready for a season of flawless entertaining. Contact Barrett's Technology Solutions today to schedule your comprehensive outdoor system audit for a great summer experience.